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Thread: My account was frozen...how to proceed?

  1. #1

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    My account was frozen...how to proceed?

    My account was frozen on 3/27/13 for "cheating". The cheating in question was refreshing at the money tree and gaining items through RE's.

    My account is almost 12 years old, is premium, and I have worked very hard to get it to where it was. I submitted a ticket the same day I was frozen but I have not heard back from anyone. I did not receive an e-mail but the ticket is still showing up as "open".

    I am a little distressed since I have put so much time and effort into this account. How should I proceed from here?

  2. #2


    Reese's Avatar
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    Well, were you using a program to refresh ?

  3. The Following User Says Thank You to Reese For This Useful Post:

    Christopher (05-05-2013)

  4. #3
    Jager's Avatar
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    If you were using a refresher I don't think you could gain your account back because in their ToS or rules I believe it states that it unbalances everything.
    Sorry hon, that really sucks

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    If the ticket is still open you might want to edit out the fact that you were frozen on that date, just in case a Neopets staff member is snooping around here since it's a little specific and you don't want them to connect you here if you're going to try to make a case. At least the ticket's not closed yet! You can try updating your ticket by replying to it, sometimes that helps attract attention to it. Good luck :c

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    I was not using a program. I did it manually and only for 10 min increments. In all honesty I didn't think it was cheating...I had read a NP times article and it looked like it was ok.

    EDIT: Is there someone I can NM directly?

  7. #6
    Saiyan Race





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    Then if you explain that to them they will give you your account back.

  8. #7

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    Any idea how long it takes? It has already been a month? Should I just respond to the ticket?

    I am at a loss...

  9. #8
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    Don't take pussy steps lol. Annoy them a bit. Don't post your replies to and from them publicly tho. It's like applying for a job. Make contact with them to find out what's happening. Shows you care

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    Keep renewing your ticket or make multiple tickets once in a while. It helps sometimes.

    Best of luck!!!

  11. #10

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    Quote Originally Posted by callmeiggy View Post
    Any idea how long it takes? It has already been a month? Should I just respond to the ticket?

    I am at a loss...
    Respond to the ticket, telling them what's up? Then leave it be and be patient for another month.
    Sometimes if you sass them, they'll get back to you anywhere from a few hours to a week.

    Don't overdo it however, if you keep slapping their booty like a perv at the strip, they'll write 'LOSER' on your forehead and ignore you.

    And don't keep jamming tickets up their buttholes, this isn't a gang porno.

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