PROFESSIONAL EXPERIENCE
Retail Call Center Fuck Me Bullshit, Inc. February 2013 – Present
Online Product Specialist
Answers inbound calls regarding product sales and availability
Provides expert level product information and specifications
Contacts vendors to ensure delivery schedules are on-time
Authorizes returns, exchanges, refunds, and/or concessions when necessary
Temporary Shit Job, Inc. December 2012 – February 2013
Temporary Associate
Received and processed various documents for dependent verification.
Checked documents against requirements from company standards.
Processed enrollments through an on-line web tool.
Cable Company Inc. January 2012 – December 2012
Collector Agent
Received inbound calls and placed outbound calls for the purpose of collections.
Updated customer accounts based on delinquency of payment.
Restored services as needed once accounts were brought current.
Troubleshot services for cable tv equipment over the phone.
Handled escalated calls for other representatives when directed.
Insurance Company Inc. June 2009 – April 2011
Personal Lines Agent
Received inbound calls for insurance related inquiries.
Provided support for addition, deletion, and cancellation of auto, home, and personal effects policies.
Assisted in creating new tools for overnight functionality of the call center.
Trained 13 associates in a different center on the overnight protocol.