PROFESSIONAL EXPERIENCE
Retail Call Center Fuck Me Bullshit, Inc. February 2013 – Present
Online Product Specialist
• Serves as in-house expert on a particular product category. Provides direct customer care through telephone and email interactions, and assists in analyzing needs and selecting appropriate merchandise. Handles direct and escalated calls from customers who need or request detailed, product-specific information that is beyond what is routinely available from searching or navigating the website. Consults with customers and Online Care Associates on product selection and, when appropriate, product substitutions. Assists in product knowledge training of other Associates. Calls vendors or in-house product experts for information or help in problem resolution. Functions as an Online Care Associate in all departments to accommodate shifts in workload in the web center. Handles order processing tasks, such as order entry, confirmation notices, Delivery and Installation set up and order queries. Resolves basic and routine ordering problems and requests, and decides when call and issue escalation is needed.
Temporary Shit Job, Inc. December 2012 – February 2013
Temporary Associate
• Receive and process various documents from employees for the purpose of dependent verification during open enrollment. Check documents against requirements from employers to ensure appropriate documentation is being received.
Cable Company Inc. January 2012 – December 2012
Collector Agent
• Responsibilities include receiving payments and posting payments to customer accounts, contacting customers and advising of potential service disconnection, keeping detailed and accurate records of collection and status of accounts, assisting payment center to ensure customer satisfaction, processing payment arrangements and following through to ensure arrangements are met in a timely manner, monitor aged balanced reports and assist with collections of NSF checks, partnering with other departments to resolve billing and service disputes, and troubleshooting equipment over the phone with customers.
Travel Agency Company, Inc. June 2011 – September 2011
Customer Service Coordinator
• Answered phone calls from participants regarding prepaid MasterCard with questions relative to deposit amounts to the card, transaction history, pin numbers, lost cards, and fraudulent transactions/status on card. Card funds were based on commissions from the client involved and therefore had to determine whether deposit amounts were correct based on sales reports and commission program rules. Administered website accounts for participants to view their sales reports online, and reset passwords and security questions as needed.
Insurance Company Inc. June 2009 – April 2011
Personal Lines Agent
• Answered questions and provided explanations regarding home, auto, and personal effects insurance policies. Took calls on an inbound basis with service of insurance policies, making changes and updating accounts as necessary for business. Received escalated calls for de-escalation and providing help within company guidelines. Requested necessary forms for different policies and followed up on said forms within the companies trailing documents guidelines. Provided tier three service to other representatives within the company.