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Thread: Professional Resume Building [+Rep]

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    Professional Resume Building [+Rep]

    So anyway, I'm going to start applying for jobs but I'm sick of my resumes. I can give you all the pertinent information except for contact information, you can leave that blank and I'll fill it in later. Need to know you somewhat to feel comfortable with you doing this. If you're under 18, don't bother, I need it to look professional. Mk.

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    I can have a look see if no one else does, or if you want a second opinion later.

    I'm a little tight for time atm, hence why.

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    bumping

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    Ok. Opening it up to the public here. I'll rep anyone who contributes meaningful help to this shit. Aside from the much needed work on job descriptions, I'm also thinking about removing the travel agency position entirely so that way it doesn't make my history look as bad. I figure since I was taking some college classes during the time, I could make up some bs in an interview about the gap between jobs being me doing college and the funding for the next semester falling through so I had to start working again.

    PROFESSIONAL EXPERIENCE
    Retail Call Center Fuck Me Bullshit, Inc. February 2013 – Present
    Online Product Specialist
    • Serves as in-house expert on a particular product category. Provides direct customer care through telephone and email interactions, and assists in analyzing needs and selecting appropriate merchandise. Handles direct and escalated calls from customers who need or request detailed, product-specific information that is beyond what is routinely available from searching or navigating the website. Consults with customers and Online Care Associates on product selection and, when appropriate, product substitutions. Assists in product knowledge training of other Associates. Calls vendors or in-house product experts for information or help in problem resolution. Functions as an Online Care Associate in all departments to accommodate shifts in workload in the web center. Handles order processing tasks, such as order entry, confirmation notices, Delivery and Installation set up and order queries. Resolves basic and routine ordering problems and requests, and decides when call and issue escalation is needed.

    Temporary Shit Job, Inc. December 2012 – February 2013
    Temporary Associate
    • Receive and process various documents from employees for the purpose of dependent verification during open enrollment. Check documents against requirements from employers to ensure appropriate documentation is being received.

    Cable Company Inc. January 2012 – December 2012
    Collector Agent
    • Responsibilities include receiving payments and posting payments to customer accounts, contacting customers and advising of potential service disconnection, keeping detailed and accurate records of collection and status of accounts, assisting payment center to ensure customer satisfaction, processing payment arrangements and following through to ensure arrangements are met in a timely manner, monitor aged balanced reports and assist with collections of NSF checks, partnering with other departments to resolve billing and service disputes, and troubleshooting equipment over the phone with customers.

    Travel Agency Company, Inc. June 2011 – September 2011
    Customer Service Coordinator
    • Answered phone calls from participants regarding prepaid MasterCard with questions relative to deposit amounts to the card, transaction history, pin numbers, lost cards, and fraudulent transactions/status on card. Card funds were based on commissions from the client involved and therefore had to determine whether deposit amounts were correct based on sales reports and commission program rules. Administered website accounts for participants to view their sales reports online, and reset passwords and security questions as needed. 



    Insurance Company Inc. June 2009 – April 2011
    Personal Lines Agent
    • Answered questions and provided explanations regarding home, auto, and personal effects insurance policies. Took calls on an inbound basis with service of insurance policies, making changes and updating accounts as necessary for business. Received escalated calls for de-escalation and providing help within company guidelines. Requested necessary forms for different policies and followed up on said forms within the companies trailing documents guidelines. Provided tier three service to other representatives within the company. 


    Last edited by wrath; 04-24-2013 at 08:21 PM.

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    I hope that's just a chunk of your resume, and not it in its entirety.

    First thing you should change:

    1. Concise, bullet points.

    I noticed that as soon as I saw it, before even reading.
    -Don't clump them into huge paragraphs, separate each task/fact/sentence to its own bullet point.
    -Be concise. Try to keep each task/fact/sentence as short as you can.

    A resume is your 2 minute ad to your employer (or employer's HR).
    But to get the 2 minutes, you want to be visually appealing and simple (but not blank, that's different), so they'll keep your resume in their hands.
    Otherwise they'll just toss it as a "TL; DR.", "this guy is probably full of shit".

    When I saw your resume excerpt, my first thought was, "God damn, just blocks of text. Fuck this."

    'course this really only applies to high applicant volume, high demand jobs; 1 man jobs from a trailer will probably mean any resume will get looked at.
    But it's good to be prepared and knock your employer's socks anyways.

    ---

    2. Be clear in your tasks/facts/sentences

    Unless the job you're hiring for is highly specialized and technical, with strong relation to your past jobs, your potential employer won't understand a lot of what you did.
    Keep it formal, but simple - enough that an everyman could get the main gist of your past duties.

    For instance,

    Receive and process various documents from employees for the purpose of dependent verification during open enrollment.
    What the fuck? If your next job is like your last job, then sure. If not, make it understandable for the person serving you your Big Mac.

    and,

    card funds were based on commissions from the client involved and therefore had to determine whether deposit amounts were correct based on sales reports and commission program rules.
    Too long, too technical. Feel me?

    ---

    My quick 2 cents, I didn't give it a full tear down, so there may be more things to improve on. I'm just not motivated now.

  6. The Following User Says Thank You to Mod For This Useful Post:

    wrath (04-24-2013)

  7. #6
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    Hey @Federation, long time no speak.
    Here's the resume format that I've used to get multiple jobs in my life.
    Hope it helps!


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    Quote Originally Posted by Toasted View Post
    Hey @Federation, long time no speak.
    Here's the resume format that I've used to get multiple jobs in my life.
    Hope it helps!

    I has no education! Other than high school. What do you recommend on that?

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    Quote Originally Posted by Federation View Post
    I has no education! Other than high school. What do you recommend on that?
    Then just leave it at that-- I just had my ATC in there because it was there. xD Haha.
    A lot of people don't go to Votecks.

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    I dont know what its like in the states, but where i live if you have 3546 degrees and youre applying at
    mcdonalds, they wont hire you because youre too educated and itll most likely be a tempt job.

    as well, the big chuck of text you posted, exactly as Mod said, its a tl;dr
    when i did my hiring when i was a supervisor/manager, it was exactly that. A lot of tl;dr
    and i just skipped over them. Im not going to waste 10 minutes on a resume. I have
    5648728096 other jobs to do.

    so exactly as mod said, short and to the point. bullet points.

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    Serves as in-house expert on a particular product category. Provides direct customer care through telephone and email interactions, and assists in analyzing needs and selecting appropriate merchandise. Handles direct and escalated calls from customers who need or request detailed, product-specific information that is beyond what is routinely available from searching or navigating the website. Consults with customers and Online Care Associates on product selection and, when appropriate, product substitutions. Assists in product knowledge training of other Associates. Calls vendors or in-house product experts for information or help in problem resolution. Functions as an Online Care Associate in all departments to accommodate shifts in workload in the web center. Handles order processing tasks, such as order entry, confirmation notices, Delivery and Installation set up and order queries. Resolves basic and routine ordering problems and requests, and decides when call and issue escalation is needed.
    All this info could of been condensed into something such as -administrative, customer service operator, or something along those lines that isn't a bore to read, and is straight to the point.

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