lol I know exactly who you are talking about on Charter - saw the thread several times!
It will help if you have made any NC purchases and are able to tell TNT the dates that they happened and how they happened (ie through the mall, redeemed a card or whatever)
If you did make a purchase through the mall via paypal, you can check your records on Paypal for the info - that's how I got my account back when it was frozen for protection. I really think they wouldn't have given it back to me had I not provided them with all of the NC purchase history.
Welcome to ck by the way