Results 1 to 10 of 10

Thread: How do I cancel Premium on a Frozen account?

  1. #1

    Join Date
    Nov 2012
    Gender
    Posts
    32
    Thanks
    15
    Thanked 6 Times in 6 Posts


    Downloads
    10
    Uploads
    0
    Mentioned
    5 Post(s)
    Time Online
    1 d 10 h 39 m
    Avg. Time Online
    1 m
    Rep Power
    6

    How do I cancel Premium on a Frozen account?

    My main account was frozen last month for ABing.

    I just checked my bank account today and I was still charged the monthly payment for Premium.

    Does anyone know? I've already sent in a ticket which they haven't responded to.

  2. #2
    yamakracker's Avatar
    Join Date
    Feb 2012
    Gender
    Posts
    972
    Thanks
    319
    Thanked 156 Times in 125 Posts


    Downloads
    43
    Uploads
    0
    Mentioned
    79 Post(s)
    Time Online
    17 d 20 h 48 m
    Avg. Time Online
    13 m
    Rep Power
    6
    @reist, from SunnyNeo


    Cancelling Premium
    If you would like to cancel premium there are a few options:

    United States residents
    Make a phone call to their toll free number, this is (877) NEOPIAN or (877) 636 7426.

    Other users
    Option 1: Call the international phone number: (1) 310.846.4873
    Option 2: Contact Live Support help
    Option 3: Send an email to techsupport@Neomail.com. This option is not recommended, as cancelling your subscription will take much longer due to long response.


    You need to have the following information ready:
    - username of your account
    - e-mail address
    - phone number
    - credit card number or Paypal Agreement Number


    After you've cancelled premium you will stay a premium member until the period you paid for is over.

  3. The Following 3 Users Say Thank You to yamakracker For This Useful Post:

    Ajones (07-18-2014),reist (01-08-2013),sharingan (01-12-2013)

  4. #3

    Join Date
    Nov 2012
    Gender
    Posts
    32
    Thanks
    15
    Thanked 6 Times in 6 Posts


    Downloads
    10
    Uploads
    0
    Mentioned
    5 Post(s)
    Time Online
    1 d 10 h 39 m
    Avg. Time Online
    1 m
    Rep Power
    6
    Thanks! I will try this out on the weekend.

  5. #4
    yamakracker's Avatar
    Join Date
    Feb 2012
    Gender
    Posts
    972
    Thanks
    319
    Thanked 156 Times in 125 Posts


    Downloads
    43
    Uploads
    0
    Mentioned
    79 Post(s)
    Time Online
    17 d 20 h 48 m
    Avg. Time Online
    13 m
    Rep Power
    6
    yeah np

  6. #5


    DarkAngel's Avatar
    Join Date
    Dec 2011
    Gender
    Posts
    4,114
    Thanks
    659
    Thanked 436 Times in 225 Posts


    Downloads
    32
    Uploads
    0
    Mentioned
    222 Post(s)
    Time Online
    57 d 11 h 31 m
    Avg. Time Online
    43 m
    Rep Power
    12
    Quote Originally Posted by reist View Post
    Thanks! I will try this out on the weekend.
    You can just call your bank and tell them to cancel the payment, since it's a recurring/suscription/service and not a purchase of goods.

    You can also try this link

    http://nc.neopets.com/auth/login?c=/...bership/cancel

    But I don't know if it works if your account is frozen.

  7. The Following User Says Thank You to DarkAngel For This Useful Post:

    reist (01-08-2013)

  8. #6

    Join Date
    Nov 2012
    Gender
    Posts
    32
    Thanks
    15
    Thanked 6 Times in 6 Posts


    Downloads
    10
    Uploads
    0
    Mentioned
    5 Post(s)
    Time Online
    1 d 10 h 39 m
    Avg. Time Online
    1 m
    Rep Power
    6
    Quote Originally Posted by DarkAngel View Post
    You can just call your bank and tell them to cancel the payment, since it's a recurring/suscription/service and not a purchase of goods.

    You can also try this link

    http://nc.neopets.com/auth/login?c=/...bership/cancel

    But I don't know if it works if your account is frozen.
    I doesn't work with Frozen Accounts. I will call the bank as a last resort.

  9. #7


    tchaikovsky's Avatar
    Join Date
    Aug 2012
    Gender
    Posts
    691
    Thanks
    84
    Thanked 196 Times in 120 Posts


    Downloads
    17
    Uploads
    0
    Mentioned
    61 Post(s)
    Time Online
    8 d 17 h 46 m
    Avg. Time Online
    6 m
    Rep Power
    7
    I had a friend that kept getting charged for it for like 2 years, even after cancelling it. They want your $$$, apparently. >_>

  10. #8


    Broken's Avatar
    Join Date
    Jul 2012
    Gender
    Posts
    921
    Thanks
    122
    Thanked 240 Times in 126 Posts


    Downloads
    82
    Uploads
    0
    Mentioned
    135 Post(s)
    Time Online
    30 d 14 h 45 m
    Avg. Time Online
    23 m
    Rep Power
    7
    If you are paying by paypal, you can cancel all reoccuring payments from there.

  11. #9

    Mod's Avatar
    Join Date
    Nov 2012
    Gender
    Location
    Canada
    Posts
    2,821
    Thanks
    1,563
    Thanked 4,711 Times in 2,504 Posts


    Downloads
    0
    Uploads
    0
    Mentioned
    1365 Post(s)
    Time Online
    131 d 12 h 4 m
    Avg. Time Online
    1 h 42 m
    Rep Power
    11
    TNT is money grubbing scum.

    They'll freeze your accs without remorse, but play the retard and keep shoving their shit-smeared hands down your wallet like they didn't know.

    Just to spite you, you still have to go to them and do the work yourself to cancel, if you want to keep your own money. Ridiculous.

  12. #10

    Join Date
    Dec 2012
    Gender
    Posts
    66
    Thanks
    3
    Thanked 6 Times in 5 Posts


    Downloads
    14
    Uploads
    0
    Mentioned
    4 Post(s)
    Time Online
    2 d 1 h 42 m
    Avg. Time Online
    1 m
    Rep Power
    5
    Just curious, whyd you even ab with your main...

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •