- Rep Power
Help with Frozen Account
My account got frozen and I do not know why. Its telling me that I have been cheating but I havent even been using my account recently. Is there any way to get it back?
Hey @renpei the same thing happened to me. If you haven't been cheating send them a ticket on the days that you haven't been on your account and ask why was it that they believed that you were allegedly cheating. If you can show them proof, let's hope that they'll reinstate your account. Best of luck mate.
- Rep Power
Thanks for the suggestioin!
I think my account was scammed actually or more precisely, my computer is keylogged.
My previous account lasted about 2 weeks and I had 2+ mill+ 3 limited pets + tons of other stuff and I got banned..
THen, this one lasted 4 days. I moved my stuff from my bros account (3-5 mill, + some other stuff) come on 2 days later, find im frozen
@renpei Well that would alert/ flag Neopets. If your account was 2 weeks old you had 2+ mill and the limited pets it might look suspicious to them and then switching accounts would probably have your account flagged too.
I know that others on the site can probably help you more than I so just PM people like Broken or the admins see what they say is the best that I can do.