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Thread: Question about purge listed accounts

  1. #1

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    Question about purge listed accounts

    I have a friend who has recently gotten back into neo because I talk about it.

    She knows the password and username for her old account, and I can view the account with no issues. It doesn't say "account is disabled" or anything of the sort. I can click and look through all her pets and shop etc.

    However, when she goes to log on it says account frozen for "account banned." I assume this means it's purge listed, but why does it now show up as frozen?

    Also, I assume there's no point in trying to get it back at this point?

  2. #2
    SmileYaDead's Avatar
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    There's no way to get it back. It doesn't show up as frozen, because it isn't going to be frozen, it is going to be deleted. You can go through everything on the lookup, but that's as good as it gets.

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    jessajewel (09-14-2012)

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    Alright cool. Thanks! That's what i thought, just wanted to be sure.

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    All she eeds to do is buy an account from me with items on it and shes good to go on neo again haha

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    She's pretty easy to please. I gave her a cloud gnorbu and she's happy as can be. I wish I could still be happy with that.

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    She can always try to send a ticket to TNT, but since the account is banned not sure if its gonna work.

  8. #7


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    If she remembers the email/DOB/neofriends and whatnot she may be able to get it back, but I'm not sure. Good luck, though ^_^

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    Quote Originally Posted by bunnybunnys View Post
    She can always try to send a ticket to TNT, but since the account is banned not sure if its gonna work.
    Quote Originally Posted by Reese View Post
    If she remembers the email/DOB/neofriends and whatnot she may be able to get it back, but I'm not sure. Good luck, though ^_^
    I tried to get into an account I didn't know nothing of. It was a main with 2 side accounts, I went from there. Sent in a ticket about a bouncing email and got an answer in a day. They asked for more info to ensure I was the owner, but after making up some BS story, they said that the account had been purged and there's no way to get it back. Maybe they just fed it to me, because the email I used wasn't linked to the main and might never had been. Since I didn't know squat, it was a long shot anyway.

  10. #9
    Kittie's Avatar
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    I've had this problem with accounts found from unreg emails.
    They show up when you search them, but are "banned" because they're being purged.
    It stinks

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    I tried to get into an account I didn't know nothing of. It was a main with 2 side accounts, I went from there. Sent in a ticket about a bouncing email and got an answer in a day. They asked for more info to ensure I was the owner, but after making up some BS story, they said that the account had been purged and there's no way to get it back. Maybe they just fed it to me, because the email I used wasn't linked to the main and might never had been. Since I didn't know squat, it was a long shot anyway.
    That kinda seems like they fed you a line of BS. Why would they ask for more info if they had no intentions on giving you the account anyway? TNT services at its best right there.

    I've had this problem with accounts found from unreg emails.
    They show up when you search them, but are "banned" because they're being purged.
    It stinks
    Yea I have had these same problems with a few accounts. It happens though. Best thing you could do is check the account for a nicely named pets or maybe the account itself is a RN account and maybe you can come up on a new pet/UN.

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