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Thread: Problem receiving pin

  1. #1

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    Problem receiving pin

    Hi,

    I keep getting this message when I try and send a pin to an email account I have access to:

    A message to you was written with XXXXXXXXXXX has not been sent. The message from the other server was '550 5.1.8: Sender address rejected: Domain not found '. Pinto on http://www.neopets.com/faq.phtml please, to see what you can do to fix the problem.

    Has anyone else ever encountered a problem similar to this? If so, how did you resolve it?

    Thanks

  2. #2

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    File a ticket

  3. #3

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    Quote Originally Posted by Shawn View Post
    File a ticket
    Is there any specific info I need to include? The person who is belongs to is german, it would be quite suspicious if I was to type in english?

    Thanks

  4. #4


    esperanto's Avatar
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    Quote Originally Posted by jongeh View Post
    Is there any specific info I need to include? The person who is belongs to is german, it would be quite suspicious if I was to type in english?

    Thanks
    Is it an active or inactive account?
    I also file for a PIN under "bug report" because you need to input less information.
    I think if you type in English, make a few grammatical errors as if you were using a translator.
    Just fill out everything in the bug report section and in 2-3 days they'll send you the pin via email

  5. The Following User Says Thank You to esperanto For This Useful Post:

    jongeh (07-15-2012)

  6. #5
    SmileYaDead's Avatar
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    I don't think that'd matter, jongeh. You just have to say that the PIN email is bouncing. I've only filed one ticket about a bouncy email and I sold the account shortly after that, not sure if it was fixed.

  7. The Following User Says Thank You to SmileYaDead For This Useful Post:

    jongeh (07-15-2012)

  8. #6

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    cool, thanks guys

  9. #7
    Andrew


    I_royalty_I's Avatar
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    Put in a ticket saying you are having problems with passwords/pins (I think that is what it's called).

    Just put all the info about the account that you can in there and they should email you back pretty quickly.
    I have done this a bunch of times and they are always pretty fast with that kinda stuff!

  10. #8


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    Indeed. Whenever I do it, I just straight up ask for the pin, and they've never failed in delivering within a day. As long as you file a ticket logged in from the account, you should have ample information.

  11. #9
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    I filed a ticket on a shell saying "My email keeps bouncing" Right when they reply it will stop bouncing, they asked for more info but i didnt give it to them since they fixed the problem lol

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