Have you checked here?
i am limited until paypal can confirm my location. They want to do this by calling my phone which i now have working. but i have this posted:
problem is, the dropdown list can not be opened to select a phone, and if i try to connect my phone by clicking add new phone, it just tells me that I already have my phone connected.
any idea how i can have them call my phone?
You should call them.
problem with calling them is that i am worried about them asking about the bank account i have attached which is a virtual credit card.
I doubt they'll ask about the bank. I've had to call PP lots of times and they only ever ask your name and about whatever the issue is you're calling about.
hmm i should probably do that then.
idk if you've ever called them before, but they are super nice. so no need to worry too much.