I had "Alice" answer a ticket (pet trade related, which to my knowledge are generally always routed to her to deal with) as recent as within the past...
darkvger is correct, when he was available a few days ago, he did replace Bob as a challenger. Truthfully, I'm not too certain what he may have done...
It doesn't show up even doing that is my problem. It has the box around 3 UBs and has -5 remaining with multiple broken and some just vanished. if my...