I had "Alice" answer a ticket (pet trade related, which to my knowledge are generally always routed to her to deal with) as recent as within the past...
Meanwhile my weekly prize has been stuck on something useless for... months and nothing I've tried has reset it (yes even finishing the entire week's...
Thank you for the share and for the Reddit post link! It's always intimidating to sign up for something new, especially with the language barrier xD...